Customer Experience

Contact Center

  • Closely aligned with our UCaaS sector. Whether you need three rotating lines among on-duty staff or an enterprise national call center operation, SuperlaTech has literally infinite vendors and solutions for any scenario, scale, or feature set. We want to work with you to insure both your agent and customer have an ideal experience so that you can happily retain both!

  • Cloud Based Options- flexible, N+1, work from anywhere

  • Integration with CRM, SMS, and other applications and collaborative tools

  • “Intelligent Routing” incorporating Artificial Intelligence.

 OMNI-CHANNEL

  • Solutions for providing the shopper with a unified buying experience through desktop, mobile device, landline or bricks and mortar store.

 CPaaS (Communications Platform as a Service)

  • Solutions to pick and choose real time communications services and imbed them in your apps and services through API’s.